Matt Watkinson
Matt is a globally recognized author, speaker, and consultant specializing in customer experience and business strategy. His first book, The Ten Principles Behind Great Customer Experiences, won the CMI's Management Book of the Year and is widely regarded as a key reference on the topic. His second book, The Grid, published by Random House in 2017, received critical acclaim.
As the CEO of Methodical, a customer experience consultancy with offices in London and San Francisco, Matt has been featured in leading publications like Wired Magazine” and “The Guardian. He has spoken at numerous prestigious organizations, including Microsoft and the FBI, and serves as a Senior Visiting Fellow at Cass Business School in London.
(Source: www.amazon.com)
Matt is a globally recognized author, speaker, and consultant specializing in customer experience and business strategy. His first book, The Ten Principles Behind Great Customer Experiences, won the CMI's Management Book of the Year and is widely regarded as a key reference on the topic. His second book, The Grid, published by Random House in 2017, received critical acclaim.
As the CEO of Methodical, a customer experience consultancy with offices in London and San Francisco, Matt has been featured in leading publications like Wired Magazine” and “The Guardian. He has spoken at numerous prestigious organizations, including Microsoft and the FBI, and serves as a Senior Visiting Fellow at Cass Business School in London.
(Source: www.amazon.com)